At Bionipet, we strive to deliver your products in a timely and efficient manner. Below you will find our shipping policy, outlining the key details you need to know about how we handle and process your orders.

Processing Time:

• All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Time Frames:
We ship products from our global warehouse, ensuring a wide reach and efficient delivery. Below are the estimated delivery times for various regions:

• United States: 7-15 business days
• Canada: 7-15 business days
• Australia: 7-15 business days
• United Kingdom: 7-15 business days
• Europe: 7-15 business days
• Rest of the World: 10-20 business days

Please note that these are estimated delivery times and can vary based on factors such as customs processing, weather conditions, and other unforeseen circumstances.

Shipping Rates:

• We offer free standard shipping on all orders.

Customs, Duties, and Taxes:

• Bionipet covers all customs duties and taxes for our customers. You will not be responsible for any additional charges related to customs clearance.

Order Tracking:

• Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Lost or Delayed Orders:

• If your order is lost in transit or not delivered within the estimated delivery time, please contact us at support@bionipet.com. While we do not offer refunds on lost or delayed orders, we will send a replacement package to you along with some extra items included for free as a way of making up for the inconvenience caused.

Contact Us:
If you have any questions about this shipping policy, please contact us at:

Bionipet
Email: support@bionipet.com